Shipping policy

Shipping Policy

Effective Date: [12.07.26]

Thank you for shopping with Dealora. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, processing times may be longer.

Shipping Times

Estimated delivery times vary depending on your location.

United Kingdom: 3–7 business days
Europe: 5–10 business days
International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

If free shipping is offered, this will be clearly displayed during checkout.

Order Tracking

Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

Weather conditions
Customs inspections
Carrier delays
Public holidays
High order volumes

Dealora is not responsible for delays that are outside of our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your order may be delayed or returned. Additional shipping charges may apply for reshipment.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

Your order number
A description of the issue
Photos of any damaged items (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country’s authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: [Your Support Email]

Thank you for choosing Dealora.